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bbarry
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 Posted: Sat Jan 06, 2024 10:45 pm |
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| welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am
Posts: 2408
Location: North Central Arkansas
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I currently own a legitimate copy of Microsoft Office Home and Student 2016. Suddenly when I now open a Word document, I get an error message stating that "Word has run into an error that is preventing it from working correctly". Also, at the very top of the Word page it says "Word (unlicensed)". I get the same error message when I try to open an Excel document. Any help would be appreciated...thanks in advance. Here is the exact wording of the error; selecting Repair Now does not resolve the issue. Attachment:
Word Error.PNG [ 13.54 KiB | Viewed 472 times ]
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bbarry
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Posted: Sat Jan 06, 2024 11:43 pm |
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| welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am
Posts: 2408
Location: North Central Arkansas
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Problem has been solved, at least for now...I still don't know what caused it.
Restarting my computer didn't fix the problem, so I utilized the online Microsoft Office Repair Tool. That took a long time, even at my new 157 Mbps speed. Then right before this Tool finished, it said an error had been encountered. It suggested that I restart my computer and try again. After restarting my computer this time, the problem went away. I did not try the Tool again.
Any clue as to what cause this Office hiccup?
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jaylach
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Posted: Sun Jan 07, 2024 2:42 am |
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| Resident Geekazoid Administrator |
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Joined: Wed Mar 21, 2012 5:09 am
Posts: 9460
Location: The state of confusion; I just use Wyoming for mail.
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Glad that it seems fixed. My guess would be that a common file got corrupted.
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bbarry
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Posted: Sun Jan 07, 2024 9:22 am |
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| welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am
Posts: 2408
Location: North Central Arkansas
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That makes sense, Jay...thanks.
Edit: I forgot to mention. I finally got fiber optics installed out in the Arkansas boonies, and I've gone from 20 Mbps download/3 Mbps upload on DSL to 150 Mbps download/140 Mbps upload on fiber. Love this new speed.
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sboots
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Posted: Sun Jan 07, 2024 11:38 am |
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Joined: Tue Apr 10, 2012 9:48 pm
Posts: 2955
Location: New Jersey
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I agree that there was likely some file corruption that was corrected by the Repair Tool. Were it to happen again, you could try reinstalling Office from the disc and doing the updates after. Glad to read that your speed has been upgraded!
_________________ stephen boots Microsoft MVP 2004 - 2020 "Life's always an adventure with computers!"
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bbarry
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Posted: Sun Jan 07, 2024 2:02 pm |
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| welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am
Posts: 2408
Location: North Central Arkansas
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Thanks for your feedback, Steve. Actually, I never had any Office disc. All I received with my purchase was a little box containing a Product Key Card. Then I had to go online to download/install Office. At my new download speed, this shouldn't take me too long to repeat this install process, if required.
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sboots
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Posted: Sun Jan 07, 2024 7:51 pm |
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Joined: Tue Apr 10, 2012 9:48 pm
Posts: 2955
Location: New Jersey
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The download install would even be better, assuming it contained some of the updates already in the installer. Hopefully you won't have to do that as the repair seems to have corrected it. Even at fairly high speed a reinstall is a pain!
_________________ stephen boots Microsoft MVP 2004 - 2020 "Life's always an adventure with computers!"
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