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bbarry
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Posted: Mon Jul 04, 2016 10:20 am |
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welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am Posts: 2406 Location: North Central Arkansas
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jaylach wrote: A little trick that may or may not help would be to allow Windows to re-install the device. You would do this, in this case considering the .dll file reported, by going to Device Manager and removing the device meaning your video card. Jay, I've thought more about this, although I haven't done it yet. Wouldn't Windows just install the same driver that it did when I upgraded to Win 10? This driver was version 10.18.13-5891 dated 11/5/15, which Windows reported as the most current available. Yet when I went to the NVidia website, I found that a new driver was available.....version 368.39 dated 6/6/16. I then downloaded and installed this new driver, and it seems to be working well. I verified via Device Manager that this new driver had been installed. So unless I'm missing something, why would I want Windows to reinstall the media card device with an outdated driver?
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sboots
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Posted: Mon Jul 04, 2016 10:37 am |
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Site Admin |
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Joined: Tue Apr 10, 2012 9:48 pm Posts: 2954 Location: New Jersey
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bbarry wrote: I'm really beginning to think that Win 10 (at least the upgrade) is a POS, and I'm about ready to take Pete's advice and revert to Win 7 before my due date of 17 July. On *that* (your) PC, I have to agree that there's a problem with Windows 10 or, more precisely, with that specific combination of hardware and software with Windows 10. If the machine ran fine with Windows 7, go back to Windows 7 and use Windows 10 when it is time for new hardware. -steve
_________________ stephen boots Microsoft MVP 2004 - 2020 "Life's always an adventure with computers!"
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bbarry
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Posted: Mon Jul 04, 2016 11:00 am |
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welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am Posts: 2406 Location: North Central Arkansas
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sboots wrote: bbarry wrote: I'm really beginning to think that Win 10 (at least the upgrade) is a POS, and I'm about ready to take Pete's advice and revert to Win 7 before my due date of 17 July. On *that* (your) PC, I have to agree that there's a problem with Windows 10 or, more precisely, with that specific combination of hardware and software with Windows 10. If the machine ran fine with Windows 7, go back to Windows 7 and use Windows 10 when it is time for new hardware. -steve Thanks, Steve. Unfortunately, this IS new hardware.....a new PC I purchased back in Feb '16. And I typically keep my PCs for at least 7 years. By then, we may be up to Windows 23, lol. But I don't think this freeze problem is uniquely mine. As I mentioned in an above post, I ran across a tenforums thread consisting of 597 postings covering 60 pages..........all regarding random Win 10 freezes. So at least I'm not alone. Here is that thread in case you are interested: http://www.tenforums.com/general-suppor ... domly.html So what I'm doing at this point is compiling a list of solutions that worked for other Win 10 users, and I'm trying some of these one at a time (at least those that I understand). One such solution was the removal of the program 'Speccy64.exe', which I did late yesterday afternoon and thus far no more freezes (knock on wood).
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sboots
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Posted: Mon Jul 04, 2016 12:11 pm |
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Site Admin |
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Joined: Tue Apr 10, 2012 9:48 pm Posts: 2954 Location: New Jersey
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New, but came with Windows 7? Sorry for not remembering, but who is the PC vendor? Have you contacted their support?
Freezes and problems are most certainly not uniquely yours, but the specific cause(s) of the problems on that PC might very well be. You can find similar threads about freezes, crashes, etc for just about any flavor of Operating System, browser, and hardware.
The file you removed is a Piriform file (ccleaner maker).
-steve
_________________ stephen boots Microsoft MVP 2004 - 2020 "Life's always an adventure with computers!"
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jaylach
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Posted: Mon Jul 04, 2016 12:46 pm |
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Resident Geekazoid Administrator |
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Joined: Wed Mar 21, 2012 5:09 am Posts: 9452 Location: The state of confusion; I just use Wyoming for mail.
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Since theer have been several posts since my last I will include the questions along with my answer.
Q: How can I tell if the motherboard has built in video? The motherboard is a Asus Z170-P Intel Z170 base chipset. A: Just look at the back of the case. If there is on-board video there would be a plug.
Q: How can I tell if NVidia or MSI? Literature says 2GB EVGA NVIDIA GeForce GTX950 GDDR5. And I went to NVidia website to get updated drivers. A: Device Manager may tell you or it would be stamped on the card. If the paper work for the system states NVidia that is probably what it is.
Q: So are you saying that Windows would need this restored image in order to revert to Win 7? A: Since there are other files/folders involved in a reset such as $SysReset the image restore would bring back the versions of these files/folders to where they were to do a reset to 7. There is still no promises on this working as there could also be partition factors that a restore would possibly not cover.
Q: You lost me here, Jay. Remember that ALL this hardware worked in Win 7, including motherboard, video card, etc. I have changed nothing. And until I updated my NVidia drivers today, I went with all the drivers installed by Win 10. A: Windows 7 is not Windows 10. There could be a compatibility issue that Windows would not be able to detect as Windows, I believe, is only going to look at the chip, not the entire card.
Q: So unless I'm missing something, why would I want Windows to reinstall the media card device with an outdated driver? A: You would not be doing so. Windows would go to its driver store and re-install the latest driver. (Do the clean' driver install suggested by David first.)
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To be honest it may just be that your system is problematic as to running 10. On the other hand the removal of 'Speccy64.exe' may help as it seems to more system intrusive than other system monitors. At least I believe that your are referring to Speccy that is the hardware monitor. Hopefully the removal ends your issues.
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Also to be honest I don't quite understand the concern about repair installs and such. If I went back to 7 I'd probably just restore the image I made before upgrading to 10.
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MacDuffie
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Posted: Mon Jul 04, 2016 12:50 pm |
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Fearless Leader |
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Joined: Wed Mar 21, 2012 5:42 am Posts: 2819
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Hate to say it, BB, but this is precisely why I recommended you don't order a new machine with an old operating system (7, in this case). Better to build a new pc for the current OS. That's just the way it is. Long, hard experience speaking here.
_________________ Patty MacDuffie Computer Haven Administrator
Live Long and Prosper Mr. Spock
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bbarry
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Posted: Mon Jul 04, 2016 1:56 pm |
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welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am Posts: 2406 Location: North Central Arkansas
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sboots wrote: New, but came with Windows 7? Sorry for not remembering, but who is the PC vendor? Have you contacted their support? Steve, the vendor is Velocity Micro out of Virginia. My last three computers came from them (and all are still running.....12 years old, 7 years old and this new one 6 months old). No I have not contacted the vendor about this particular problem. And yes, at my request this new computer came with Win 7 installed because I didn't think I ever wanted to go to Win 10. So the Win 10 upgrade is my doing and not really their problem. However, I guess it wouldn't hurt to ask. Freezes and problems are most certainly not uniquely yours, but the specific cause(s) of the problems on that PC might very well be. You can find similar threads about freezes, crashes, etc for just about any flavor of Operating System, browser, and hardware. Thank you for your encouragement, lol. The file you removed is a Piriform file (ccleaner maker). I knew it came from the UK.....I found it to be a very useful little utility. Is the fact that it is a Piriform file significant; is their software typically unreliable or what? -steve
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Peter2150
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Posted: Mon Jul 04, 2016 2:41 pm |
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welcoming committee |
Joined: Sun Apr 15, 2012 5:52 pm Posts: 970
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Hi BB
I am assuming you imaged your win 7 system before updating to win 10. Just restore the image.
Ask yourself this: What does win 10 bring you that is worth all this headache. I bet the answer is increased security. If you are worried about that i can tell you how you can button up your win 7 machine.
Happy 4th.
Pete
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bbarry
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Posted: Mon Jul 04, 2016 2:50 pm |
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welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am Posts: 2406 Location: North Central Arkansas
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OK, I'll admit I'm not the sharpest tack in the box, and most of the comments thus far on this thread seem to drive that point home. Patty and Steve can't figure why in the world I would order a new computer with Win 7 installed. I'm 78 years old and wasn't sure I was mentally (and physically) up to learning a new OS......that's the reason. But to test the waters, I upgraded to Win 10 on an old computer and rather liked it. So then I upgraded my new computer, and here we are.
David tells me to reinstall my video drivers......he doesn't tell me how to do that, just to go do it. So I did. It took me about 25 minutes to do all this and I was rather proud of myself, as it all seemed to be working. Then David tells me I did it the wrong way and should go back and try again. And Jay agrees, but also sorta tells me I should forget about NVidia and let Windows once again install outdated video drivers. Fact is, when I upgraded to Win 10 two weeks ago, Windows went to its driver store and installed a driver that was 7 months old and then told me that it was the most current one available. NVidia proved Windows wrong.
For reasons I have tried to explain, I am reluctant at this time to do either a repair install or a system image restore. But this seems to be the general consensus here on CH......repair or restore and see if the problem goes away. If I do either of these and then decide to revert to Win 7, I may be screwed and can no longer do the recovery.
That's why I am struggling to find the reason for my random freezes, so that I can fix it and see that it never happens again. At that point I can make a final decision......Win 10 or Win 7? But in this particular case I have obviously overstepped the charter and/or intent of CH, and for that I apologize. CH is a great group of people and the group has helped me immensely on many other issues, for which I am most appreciative. But as far as I am concerned, let's just close this thread out. Hopefully my problem has been solved by uninstalling the hardware monitor Speccy64.exe. I may still be in a little over my head, but the water is not as deep as it was. Thank you.........
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jaylach
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Posted: Mon Jul 04, 2016 3:20 pm |
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Resident Geekazoid Administrator |
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Joined: Wed Mar 21, 2012 5:09 am Posts: 9452 Location: The state of confusion; I just use Wyoming for mail.
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By all means, if the removal of Speccy cures the issue don't worry about going back to 7.
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sboots
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Posted: Mon Jul 04, 2016 6:43 pm |
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Site Admin |
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Joined: Tue Apr 10, 2012 9:48 pm Posts: 2954 Location: New Jersey
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bbarry wrote: Steve, the vendor is Velocity Micro out of Virginia. My last three computers came from them (and all are still running.....12 years old, 7 years old and this new one 6 months old). No I have not contacted the vendor about this particular problem. And yes, at my request this new computer came with Win 7 installed because I didn't think I ever wanted to go to Win 10. So the Win 10 upgrade is my doing and not really their problem. However, I guess it wouldn't hurt to ask. [/color] Yes, I would touch base with them as they may be able to point you in the right direction. Quote: Freezes and problems are most certainly not uniquely yours, but the specific cause(s) of the problems on that PC might very well be. You can find similar threads about freezes, crashes, etc for just about any flavor of Operating System, browser, and hardware. Thank you for your encouragement, lol.You are most welcome. Quote: The file you removed is a Piriform file (ccleaner maker). I knew it came from the UK.....I found it to be a very useful little utility. Is the fact that it is a Piriform file significant; is their software typically unreliable or what?
Piriform is actually quite good, though ccleaner used aggressively, can cause problems if one is not aware of what they are recommending to remove and blindly allowing it to do so. I'm surprised that the file in question would be the cause of the problem unless it is loading in memory. -steve
_________________ stephen boots Microsoft MVP 2004 - 2020 "Life's always an adventure with computers!"
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sboots
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Posted: Mon Jul 04, 2016 6:49 pm |
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Site Admin |
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Joined: Tue Apr 10, 2012 9:48 pm Posts: 2954 Location: New Jersey
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bbarry wrote: OK, I'll admit I'm not the sharpest tack in the box, and most of the comments thus far on this thread seem to drive that point home. Patty and Steve can't figure why in the world I would order a new computer with Win 7 installed. I'm 78 years old and wasn't sure I was mentally (and physically) up to learning a new OS......that's the reason. But to test the waters, I upgraded to Win 10 on an old computer and rather liked it. So then I upgraded my new computer, and here we are. I sure hope that my comments are not suggesting that you are slow -- far from it! My wife bought her PC well into the life of Windows 8 -- with Windows 7 installed and I will not be upgrading her PC to Windows 10. And she's 55. I think that you are awesome for having taken the plunge and for researching how to address issues. I guess the most important point I would highlight is that upgrading an operating system has risks. My primary desktop was new with Windows 7. I took the plunge and went to Windows 10, figuring that it was almost time for a new PC anyway. It went amazingly well until the November update -- at which point I began having all kinds of problems. I lived with it until a different problem arose, unrelated to Windows 10, that caused the PC to fail to boot at all. Rather than monkey with it, I went with a new PC. -steve
_________________ stephen boots Microsoft MVP 2004 - 2020 "Life's always an adventure with computers!"
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MacDuffie
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Posted: Mon Jul 04, 2016 7:34 pm |
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Fearless Leader |
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Joined: Wed Mar 21, 2012 5:42 am Posts: 2819
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BB, I totally understand, and understood at the time, why you went with Windows 7. Not blaming you at all. Just wanting you to understand why I didn't recommend it at the time. Your reasons are absolutely valid reasons. My reservations are valid as well.
_________________ Patty MacDuffie Computer Haven Administrator
Live Long and Prosper Mr. Spock
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jaylach
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Posted: Tue Jul 05, 2016 1:01 am |
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Resident Geekazoid Administrator |
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Joined: Wed Mar 21, 2012 5:09 am Posts: 9452 Location: The state of confusion; I just use Wyoming for mail.
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sboots wrote: Piriform is actually quite good, though ccleaner used aggressively, can cause problems if one is not aware of what they are recommending to remove and blindly allowing it to do so. I'm surprised that the file in question would be the cause of the problem unless it is loading in memory. -steve Steve I don't believe that BB uses CCleaner or at least not the registry aspect. I believe that the speccy.exe he referred to is Periform's hardware monitor named Speccy. http://www.piriform.com/speccy
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jaylach
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Posted: Tue Jul 05, 2016 1:24 am |
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Resident Geekazoid Administrator |
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Joined: Wed Mar 21, 2012 5:09 am Posts: 9452 Location: The state of confusion; I just use Wyoming for mail.
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BB I can fully understand your frustration and, if the Speccy removal helps, yippee! If the Speccy removal works I have to take some of the blame for all your frustration as I advised you as to the upgrade process. Unfortunately some things one does with a computer isn't even thought of. When I upgraded I removed both of my monitors as a matter of course without even giving it a thought. If I had remembered that you ran Speccy, or had done my upgrade first, I may possibly have recommended to remove any monitors which possibly would have prevented all your issues. Monitors in themselves are not bad but they do put 'hooks' into the hardware devices and I figure it best to remove during an upgrade. We DID seem to get off base with the video and drivers but the specified DLL pointed directly toward the video and we went with what we had. Especially with strange issues such as this it is much harder to advise long distance but we do the best that we can. Are we always right? Of course not but we do try. Here is hoping that the removal of Speccy solved your issue! Still I must say that I never said to install outdated drivers. In the following quote you will see my response to that thought highlighted in blue. No worries and I hope everything remains working. In case you may have missed my post (there were several posts made while I was at work.) here is a link directly to the post. viewtopic.php?p=14223#p14223jaylach wrote: Since theer have been several posts since my last I will include the questions along with my answer.
Other questions were also included but I removed from the quote.
Q: So unless I'm missing something, why would I want Windows to reinstall the media card device with an outdated driver? A: You would not be doing so. Windows would go to its driver store and re-install the latest driver. (Do the clean' driver install suggested by David first.)
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sboots
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Posted: Tue Jul 05, 2016 7:49 am |
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Site Admin |
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Joined: Tue Apr 10, 2012 9:48 pm Posts: 2954 Location: New Jersey
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jaylach wrote: Steve I don't believe that BB uses CCleaner or at least not the registry aspect. I believe that the speccy.exe he referred to is Periform's hardware monitor named Speccy. http://www.piriform.com/speccyYes -- totally different programs. I have no experience with Speccy. Does it load at startup, I assume it does? -steve
_________________ stephen boots Microsoft MVP 2004 - 2020 "Life's always an adventure with computers!"
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bbarry
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Posted: Tue Jul 05, 2016 10:21 am |
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welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am Posts: 2406 Location: North Central Arkansas
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I was hoping to close this thread out, but several of you have raised some questions that I think deserve answers, as best I can provide. My answers may be somewhat random.
- First let me say that it has been almost 48 hours since I removed the hardware monitor program Speccy64.exe, and I have not had a single freeze. How did I know to try this removal? Many of the postings on tenforums spoke of problems with Speccy and with Acronis True Image 2014 (I use 2016). So I thought why not, and that seemed to have been my problem. If I continue to have no problems through this next weekend, I will retain Win 10 and not revert to Win 7. But I do have a Win 7 system image just in case.
- Jay, in no way to I blame you for my problem or my frustration with the upgrade. You have been nothing but amazing in all the help and guidance you have provided me over the years as I try to learn and experiment with my computer. But I don't expect you to remember all the programs and utilities that I install. I do remember that when I told you about Speccy, you said you preferred CUPID, which I also loaded but didn't like as much.
- For the record, I never installed/used CCleaner. And yes, Speccy loaded at startup.
- In regard to whether my computer has an onboard video card, I got down on my hands & knees to check the back of the tower (getting down was easy, getting back up was the tough part). I saw no other obvious video 'plug'. Then I looked at the spec sheet and saw in the fine print "Monitors connected to the I/O ports on the motherboard will not display".
- Admittedly many of the postings on this thread dealt with video drivers, which I can understand because of the reported corrupt error in 'opencl.dll' (even though M/S said this was an incorrect reporting for Win 10 Version 1511, which is what I am using). So I went to the NVidia website and downloaded the latest driver (dated 6/6/16). But then I caught flack from David and Jay, telling me that I did it all wrong. No instructions before hand, just criticism afterwards.
- Jay, you kept saying I should uninstall my video driver and let Window do it from their driver store. Fact is, when I upgraded to Win 10 two weeks ago, Windows went to its driver store and installed a driver that was 7 months old and then told me that it was the most current one available. NVidia proved Windows wrong by providing me with much more current drivers (6/6/16). So why in the world would Windows do a better job shopping at the driver store this time around? That's what I didn't and still don't understand.
- Many of the postings also dealt with either repairing or restoring a system image, first recommended by David. I had reasons for not wanting to do this right away. But also, and maybe I'm wrong, that's like hiding your head in the sand and hoping the problem goes away. I might do this at last resort, but I much prefer to first try and identify the problem, and then fix it. I've used image restores in the past, but only when my computer wouldn't boot. Had I restored every time I simply encountered a problem in hopes it would go away, that would have been a time-consuming gamble. Like I said, I could be wrong on this issue, and I know many of you are advocates of repair or restore to hopefully eliminate a problem.
- I know that upgrading has risks, and in hindsight I should have ordered my new computer with Win 10 installed rather than Win 7 as Patty and others suggested. But then after the upgrade, from what I read in the literature, I should have stopped and done a clean install, which I could have done at that point because Win 10 had been properly activated. But I didn't, so now IMHO my best course of action is to continue using my Win 10 upgrade and address each problem/issue as it comes along.
Thanks again for everyone's help. Although the last few days have been frustrating for me, CH remains an awesome forum with some great members. It's just that sometimes the help I receive just zings right over my head, lol.
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MacDuffie
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Posted: Tue Jul 05, 2016 1:02 pm |
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Fearless Leader |
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Joined: Wed Mar 21, 2012 5:42 am Posts: 2819
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BB, in regard to Nvidia's drivers versus Windows drivers, this will always be the case. Windows drivers have to pass Windows Hardware Quality Labs inspection (WHQL) and testing. These are submitted to Microsoft by Nvidia. Not all releases are submitted, and possibly not all submissions get the stamp of approval. The promise of Microsoft by including drivers in Windows update is that you will get the latest, stable, tested driver.
_________________ Patty MacDuffie Computer Haven Administrator
Live Long and Prosper Mr. Spock
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bbarry
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Posted: Tue Jul 05, 2016 1:38 pm |
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welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am Posts: 2406 Location: North Central Arkansas
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MacDuffie wrote: BB, in regard to Nvidia's drivers versus Windows drivers, this will always be the case. Windows drivers have to pass Windows Hardware Quality Labs inspection (WHQL) and testing. These are submitted to Microsoft by Nvidia. Not all releases are submitted, and possibly not all submissions get the stamp of approval. The promise of Microsoft by including drivers in Windows update is that you will get the latest, stable, tested driver. Thanks Patty. I did not know that about WHQL; in fact, I had never even heard of WHQL. I was always taught to go to the vendor's website to get the latest driver. Perhaps Win 10 is more aggressive in staying reasonably up-to-date on drivers. Like I said, in this thread no one really told me how best to obtain updated drivers.......only that I should.
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MacDuffie
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Posted: Tue Jul 05, 2016 4:55 pm |
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Fearless Leader |
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Joined: Wed Mar 21, 2012 5:42 am Posts: 2819
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If you right-click the device in device manager, it gives you the option to check for updated drivers. That's one way. I believe, could be wrong, that this will check for the latest Microsoft WHQL driver, but not the manufacturer's website. I usually go with the last WHQL driver, unless I'm having a problem with it.
_________________ Patty MacDuffie Computer Haven Administrator
Live Long and Prosper Mr. Spock
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sboots
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Posted: Tue Jul 05, 2016 8:14 pm |
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Site Admin |
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Joined: Tue Apr 10, 2012 9:48 pm Posts: 2954 Location: New Jersey
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Now that you appear to have resolved the issue that was causing you the most headaches (Excellent sleuthing in the forums!), fingers crossed that your problems with Windows 10 are behind you. -steve
_________________ stephen boots Microsoft MVP 2004 - 2020 "Life's always an adventure with computers!"
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bbarry
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Posted: Tue Jul 05, 2016 8:30 pm |
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welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am Posts: 2406 Location: North Central Arkansas
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sboots wrote: Now that you appear to have resolved the issue that was causing you the most headaches (Excellent sleuthing in the forums!), fingers crossed that your problems with Windows 10 are behind you. -steve Thank you, Steve. It's 56 hours and counting and no more freezes. So I'm thinking Speccy64 was the culprit. However, I miss that program.....it yielded a lot of info about all my computer hardware. Is there another hardware monitor that you (or anyone) would recommend?
If I make it to the weekend with no more freezes, then I'm staying with Win 10.
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jaylach
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Posted: Tue Jul 05, 2016 8:41 pm |
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Resident Geekazoid Administrator |
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Joined: Wed Mar 21, 2012 5:09 am Posts: 9452 Location: The state of confusion; I just use Wyoming for mail.
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bbarry wrote: sboots wrote: Now that you appear to have resolved the issue that was causing you the most headaches (Excellent sleuthing in the forums!), fingers crossed that your problems with Windows 10 are behind you. -steve Thank you, Steve. It's 56 hours and counting and no more freezes. So I'm thinking Speccy64 was the culprit. However, I miss that program.....it yielded a lot of info about all my computer hardware. Is there another hardware monitor that you (or anyone) would recommend?
If I make it to the weekend with no more freezes, then I'm staying with Win 10. LOL! Install Speccy if you like it as I know that you do. I'm actually serious! I doubt that it was exactly Speccy that caused your issue even if things stay fine after the removal. My thought is that the issue was that Speccy was active and running during the upgrade. Even if installing Speccy again brought back the issue you just remove it again. Of course do an image first. Other than that you know that I like CPUID http://www.cpuid.com/softwares/hwmonitor.html
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bbarry
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Posted: Tue Jul 05, 2016 9:03 pm |
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welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am Posts: 2406 Location: North Central Arkansas
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jaylach
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Posted: Tue Jul 05, 2016 9:20 pm |
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Resident Geekazoid Administrator |
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Joined: Wed Mar 21, 2012 5:09 am Posts: 9452 Location: The state of confusion; I just use Wyoming for mail.
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CPUID should give you temperatures for your SSD. It does for my Sandisk SSD. As to externals you are correct that it does not show temperatures, it only shows utilization.
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