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bbarry
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 Posted: Thu Jan 25, 2024 9:58 pm |
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| welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am
Posts: 2408
Location: North Central Arkansas
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My sister is visiting with her 2-year old HP Pavilion laptop. It suddenly started exhibiting strange behavior, as follows:
- It powers up ok
- It accepts her password ok
- The Windows 10 desktop showing all her selected icons appears ok
- But then the desktop starts flashing and the mouse shows a blinking cursor
- The only thing I can do at that point is to use the keyboard to invoke Task Manager
- Task Manager appears with the desktop still flashing behind it
I'm at a loss as to where to go from here, so any/all help would be appreciated.
Edit: I might mention that her laptop was working fine until she plugged it in because of low battery indication.
Later Edit: I did a restore and her laptop is now working properly.
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sboots
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Posted: Fri Jan 26, 2024 1:37 am |
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| Site Admin |
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Joined: Tue Apr 10, 2012 9:48 pm
Posts: 2955
Location: New Jersey
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bbarry wrote: Later Edit: I did a restore and her laptop is now working properly. Glad to read that a restore resolved it. Unfortunately, the cause of the problem is a mystery, but sometimes the "hit it with a hammer" approach is the best one. _________________ stephen boots Microsoft MVP 2004 - 2020 "Life's always an adventure with computers!"
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jaylach
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Posted: Fri Jan 26, 2024 9:30 am |
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| Resident Geekazoid Administrator |
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Joined: Wed Mar 21, 2012 5:09 am
Posts: 9460
Location: The state of confusion; I just use Wyoming for mail.
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To be honest I was going to suggest that it could be a failing video card but the successful restore rules that out. With the restore doing it I would now think it was a corrupted video driver that the restore corrected. Regardless, glad it's working now. 
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bbarry
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Posted: Fri Jan 26, 2024 10:13 am |
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| welcoming committee |
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Joined: Fri Nov 30, 2012 12:47 am
Posts: 2408
Location: North Central Arkansas
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@Steve & Jay - thanks for the response. As of this morning, her computer is still working fine.
Short version of why my sister is here:
- I had a molar tooth extracted and the dentist gave me an antibiotic and some ibuprofen
- turns out the ibuprofen reacted badly with other meds and caused my kidneys to malfunction
- this weaken me both physically and mentally and caused me to take several falls within my house (nothing broken)
- so my sister came from Georgia to see me to the hospital, where I stayed for 3 days
- I am now home under home health care, using a walker
- I hope to be fully recovered in a couple of more weeks, back to using my cane as I've done for 3 years
So when my sister's computer failed yesterday, I wasn't sure I yet had my wits about me to tackle the problem...that's why I bugged you guys, lol.
Thanks again...BB
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jaylach
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Posted: Fri Jan 26, 2024 11:42 am |
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| Resident Geekazoid Administrator |
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Joined: Wed Mar 21, 2012 5:09 am
Posts: 9460
Location: The state of confusion; I just use Wyoming for mail.
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No worries and I hope that your recovery is swift.
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sboots
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Posted: Fri Jan 26, 2024 12:31 pm |
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| Site Admin |
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Joined: Tue Apr 10, 2012 9:48 pm
Posts: 2955
Location: New Jersey
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Hoping for a speedy recovery, bb. Well done on fixing her laptop!
_________________ stephen boots Microsoft MVP 2004 - 2020 "Life's always an adventure with computers!"
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Doddie
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Posted: Sat Jan 27, 2024 11:35 pm |
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Joined: Sun Jan 13, 2013 4:13 pm
Posts: 1739
Location: Dunedin, Alba.
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Wishing you a full recovery from this side of the pond as well bb
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